Dubai residents can renew their residency visas in just minutes thanks to a new AI-powered digital platform launched by the General Directorate of Residency and Foreigners Affairs (GDRFA).

The platform, named Salama, streamlines the renewal process, allowing users to download their updated documents directly, thereby eliminating paperwork and long wait times.

Once logged in, the system automatically recognises user details, displays dependent visa statuses, and shows the remaining days before expiration.

Applicants can select their desired renewal duration, and the system processes requests almost instantly.

In the past, the renewal process could take between one to three hours, depending on document completeness.

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Ghaleb Abdullah Mohammed Hassan Al-Majid, the director of the Data Science and Artificial Intelligence Department, stated that the time required for renewals has been reduced to just one to two minutes when all documents are in order.

This service applies only to residency visa renewals, with plans for future phases to expand to visitors and tourists.

Lieutenant General Mohammed Ahmed Al Marri, the GDRFA Dubai general director, emphasised the importance of this digital transformation in enhancing government service efficiency and improving the overall customer experience.