Respond.io, which is co-founded by a Pakistani entrepreneur, has raised $62.5 million in Series B funding, led by Camber Partners with participation from Endeavour Catalyst and existing investors.

“This round accelerates Respond.io’s global expansion as the customer conversation management platform for mid-market B2C businesses that generate revenue from customer chats and calls,” the company said in a statement.

In 2017, Hassan Ahmed (CTO), Gerardo Salandra (CEO), and Laroslav Kudritskiy (COO) co-founded Respond.io. After beginning as an AI chatbot startup called Rocketbots in Hong Kong, the company moved to Kuala Lumpur, Malaysia, and changed its name to Respond.io in 2019 to concentrate on omnichannel customer conversations.

After securing the fresh funding, the AI company said that while Series B raises tend to fund operations for SaaS companies, it stands at $35 million in annual recurring revenue (ARR) with 169% year-over-year growth as adoption increases steadily.

After building a strong portfolio of customers in APAC, LATAM and EMEA, we’re using this funding to accelerate local acquisitions and build a stronger regional presence for businesses in North America and Europe, it added.

The startup assists companies in handling customer chats on many platforms, including WeChat, Telegram, Instagram, TikTok, WhatsApp, and Messenger. Respond.io serves over 10,000 enterprises in over 180 countries, and processes over 2 billion messages every quarter.