—File Photo

Prime Minister Imran Khan has taken notice of officers for their inaction on citizen's complaints being lodged on PM Citizen Portal.

Quoting Prime Minister’s Office (PMO), a Radio Pakistan report added that the office observed that complaints of the citizens were disposed of without a proper inquiry, reply and documentary evidence. It also observed that concerned departments took unnecessary time in addressing complaints, while the decision of resolving complaints was taken by unconcerned officials

The office has written a letter to ministries and provincial departments in this regard. The office has directed the ministries and departments to constitute five-member committees to conduct performance evaluation and submit their reports within thirty days.

The Pakistan Tehreek-i-Insaf (PTI) government launched the portal on October 28, 2018. In February, it was declared the second best government mobile application in the world at the World Government Summit.