The app, which will be officially unveiled tomorrow, is designed to provide electricity consumers across Pakistan with a user-friendly platform to report and address their power-related issues promptly. The app will handle a range of complaints, from power outages to overbilling.

“The launch of the NEPRA Aasaan Approach app is part of our ongoing commitment to leverage technology to enhance customer service and ensure quick and efficient resolution of consumer grievances,” said a NEPRA spokesperson.

According to a report by the Express Tribune, the new app will streamline the complaint-handling process by offering a multi-channel service delivery system. Consumers will be able to lodge their complaints through the app, which will then be routed to the relevant authorities for swift resolution.

The initiative comes at a time when the country has been grappling with persistent power outages and consumer dissatisfaction with the quality of electricity services. The app is expected to provide a more accessible and efficient platform for customers to voice their concerns and seek prompt redressal.

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NEPRA has assured that the NEPRA Aasaan Approach app will be user-friendly and easy to navigate, enabling electricity consumers across Pakistan to report their issues and track the progress of their complaints.

The launch of the new mobile application is a step forward in NEPRA’s efforts to improve the overall quality of electricity services and enhance customer satisfaction in the country.